Accepted Credit Cards with PayPal (Preferred Method)
All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
Alternative Payments (Check, Money Order, ACH, Wire Transfer)
We accept check, money order, ACH, and wire transfers for orders with an order total of $500.00 or greater. The order will be placed on hold until payment has been received.
Once payment is cleared, the order will be released to process for shipment. . Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Tuesdays and Fridays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Charges and Authorizations
Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days.
Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. mastersupply assumes no liability for fees in the event of such an overdraft.
All pricing is listed in U.K. Sterlin (£) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.
We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.
Sales tax will be charged on orders shipping to the states of London, Manchester, Northampton, Cambridge, Oxford, Norwich, Ipswich, Birmingham, Chesterfield, Daventry, Leicester, Banbury, Worcester, Hereford, Milton Keynes, Essex, Abingdon, Luton, Colchester, Stowmarket, Brandon, Ely, Huntingdon, Bedford, Rushden, Wellingborough, Nuneaton, Coventry, Bicester, Rugby, Chipping Norton, Peterborough. If you are tax-exempt and shipping to one of these states, visit your My Account page and select Upload Tax Exempt Form to upload your exemption form for review.